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Refund Policy

If you place an order and subsequently wish to cancel it, you must call us as soon as possible. If we have not started to work on your order, we will refund 100% of your payment less the internet processing fee for online orders. If your order is partially complete, we will refund your  order price less whatever work has been done that can’t be used in another order. If your order has been completed, we will attempt to sell your order for you. If we are successful we will give you the amount received from the sale less the price of your custom names streamer that can’t be reused.

If you purchase supplies, you may return any item that has not been damaged and can be reused for a full refund. We do not require a receipt for this, since our receipts do not detail individual items.